Customer Service (OST1384 (CC09))

Term: Spring Term 2009 (CC)

Faculty

	Patrick J. FlemingShow MyInfo popup for Patrick J. Fleming
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Schedule

Mon-Wed, 9:25 AM - 10:40 AM (1/7/2009 - 5/8/2009) Location: 0001 (Student Services Sup - Class/Laboratory)
Tue-Thu, 9:25 AM - 10:40 AM (1/7/2009 - 1/20/2009) Location: 0001 (Student Services Sup 105C - Class/Laboratory)

Description

This course is an introduction to the basics of customer service technology with emphasis on enhancing customer relation skills. Students will learn how to focus building rapport with customers and improving their communication negotiation skills. In addition, students will learn how to respond to customer requirements and efficiently handle difficult situations.