Customer Service (OST1384 (CC10))

Term: Fall Semester 2009 (CC)

Faculty

	Nancy W AbshierShow MyInfo popup for Nancy W Abshier
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Schedule

Mon, 5:15 PM - 6:15 PM (8/24/2009 - 12/10/2009) Location: 0001 (Century Center 309 - Online Course)

Description

This course is an introduction to the basics of customer service technology with emphasis on enhancing customer relation skills. Students will learn how to focus on building rapport with customers and improving their communication negotiation skills. In addition, students will learn how to respond to customer requirements and efficiently handle difficult situations.