Customer Service (OST1384 (CC11))

Term: Fall Semester 2010 (CC)

Faculty

	Jim RodgersShow MyInfo popup for Jim Rodgers
	rodgersj@cf.edu
	Office hours: Monday, January 1, 0001 8:30 AM to 5:00 PM 8:30 AM to 5:00 PM

Schedule

Mon-Wed, 2:00 PM - 3:15 PM (8/18/2010 - 12/10/2010) Location: 0001 (Century Center 205 - Lecture)

Description

This course is an introduction to the basics of customer service technology with emphasis on enhancing customer relation skills. Students will learn how to focus on building rapport with customers and improving their communication negotiation skills. In addition, students will learn how to respond to customer requirements and efficiently handle difficult situations.