Customer Service (OST1384 (CC11))

Term: Spring Semester 2011 (CC)

Faculty

	Marilyn K. UnderwoodShow MyInfo popup for Marilyn K. Underwood
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Schedule

Thu, 5:30 PM - 8:10 PM (1/6/2011 - 5/6/2011) Location: 0001 (Century Center 208 - Lecture)

Description

This course is an introduction to the basics of customer service technology with emphasis on enhancing customer relation skills. Students will learn how to focus on building rapport with customers and improving their communication negotiation skills. In addition, students will learn how to respond to customer requirements and efficiently handle difficult situations.