Customer Service (OST1384 (CC24))

Term: Spring Semester 2024 (CC)

Faculty

	Bonnie M. HaysShow MyInfo popup for Bonnie M. Hays
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Schedule

Mon, 2:00 PM - 4:45 PM (3/4/2024 - 4/28/2024) Location: 0001 (Ewers Century Center 309 - Onsite Meeting)

Description

This course is an introduction to the basics of customer service technology with emphasis on enhancing customer relation skills. Students will learn how to focus on building rapport with customers and improving their communication negotiation skills. In addition, students will learn how to respond to customer requirements and efficiently handle difficult situations.