Customer Assistance II (MNA0086 (CC08))
Term: Summer Term 2008 (CC)
Schedule
Mon-Tue, 9:00 AM - 3:00 PM (5/7/2008 - 8/5/2008) Location: 0002 (Store Front Facility 121 - Lecture)
Description
MNA 0086 F, W
CUSTOMER ASSISTANCE II.
This course is designed to build upon the experiences
and contents of Customer Care I and Business
Systems and Technology. Emphasis is place on
developing supervisory skills for customer care
specialist positions.